Porting Terms and Conditions

  • You must not deactivate your existing service when porting.  Telephone numbers can only be ported while active.

  • You can only withdraw your authority to port this telephone number before the Electronic Cutover Advice is sent to your current Service Provider, which will be on or after the preferred cutover date specified in this form.

  • Atom provides no guarantee that it can port your telephone number from your current Service Provider.  Your current Service Provider may reject this port request if the information you provide is incorrect or does not match the data held by them.  In this case you authorise Atom to correct the information and resubmit the request to port your telephone number or dispute the rejection by your current Service Provider.   A porting request may also be rejected for other reasons as stated in the LNP Industry Code.

  • Atom provides no guarantee that the telephone number will be ported within any specified timeframe.  Porting Hours of Operation are 8am to 5pm AEST/AEDST Monday to Friday, excluding National Public Holidays.  Cutover can only be initiated at least 3 business days after the porting Notification Advice is sent by Atom to your current Service Provider.  If a port request is rejected and needs to be resubmitted, cutover cannot take place for at least another 3 business days after the request is resubmitted.

  • In the event of a port, withdrawal or reversal, Atom is not responsible for any period of outage.

  • You may have outstanding contractual obligations and/or port-out costs owed to your current Service Provider.  Atom is not liable for any such costs.

  • Only your telephone number will be transferred to Atom.  This may result in the loss of any Value Added Services that are associated with the service provided by your existing Service Provider (eg Voicemail).

  • If you wish to port your telephone number from Atom to another Service Provider, then you must contact the other Provider.

  • Atom reserves the right to charge a fee for porting your telephone number to or from Atom.

  • Local Number Portability (LNP) does not guarantee you can keep your telephone number if you move to a different geographic location or if your number is ‘out of area number’

13/1300/1800 Number Portability

  • The Porting of your 1800 or 13/1300 service will be conducted in conjunction with Industry Numbering Management Services Ltd (INMS). The INMS is a not-for-profit organisation which has been established by a number of Carriage Service Providers (CSP) to facilitate number portability of 1800 and 13/1300 telephone services. The Australian Communication and Media Authority (ACMA) under s 467 of the Telecommunications Act 1997 (the Act), from 16th November 2000, will allow INMS to manage the pool of portable free phone/local rate numbers declared in writing by the ACMA under s 11.10 of the  Telecommunication Numbering Plan 1997.

  • If you wish to Port your Service Number from VoIPLine to another Supplier, then you must contact that other supplier.  Porting from AtomTel to another Supplier will be conducted in accordance with the INMS business rules and any other bilateral arrangements.

  • The porting of your 1800 and 13/1300 telephone service will be subject to the terms and conditions of the Standard Form of Agreement of your CSP.

  • In order for AtomTel to Port your Service Number you must complete and sign the Porting Authority Form (PAF).

  • In accordance with the INMS business rules, a request for Porting shall be deemed invalid if:

    • Mandatory information supplied is illegible, inaccurate or missing

    • The PAF is not signed by an authorised person

    • The PAF is not dated

    • The date of the PAF is more than 90 days before the porting request is sent by the recipient Prime Service Deliverer (PSD) via INMS to the donor PSD

  • The Porting Authorisation Form (PAF) must be fully completed by the customer and is valid for 60 days.

  • If your Service Number(s) is inactive at the time of the Porting by AtomTel you must notify AtomTel as soon as the Phone number(s) become active.

  • You are responsible for settling your final account with your current Service Provider.

  • Monthly access fees & call fees apply as per your latest rate notice.