Having a Great Team, Is at The Heart of Who We Are

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At Atom Telecom, we're a Group of Telecommunication Professionals

We're a group of telecommunication professionals that have been in the industry for quite some time. During this time, collectively we noticed the trajectory growth of innovative telecommunication services available to people were not inline with the technology people used today. This has very much to do with the systems that carriers adopt, which is for the most part, prohibitive and costly.

We at Atom Telecom are developing platforms, that will enable carriers and service providers, to use these platforms on top of their existing infrastrure. By doing this, we hope to enable them to provide their users with a simpler, feature-rich experience for the multitude of service they offer.

The Values That Drive Us Forward

Driven

Belief

Commitment

Our Drive

Our deep believe in collaborating with our customers allows us to continuously innovate great solutions that benefit them. With a contant understanding of their requirements, whilst keeping an eye on the future, our frive becomes simple - innovate by way of our customers need!

Our Belief

Our customer charter sits at the centre of our commitment to awesome customer service. We believe our passion for delivering first-rate customer service and our promise to live up to this pact, will bring a positive Atom experience to you – each time, every time.

You can think of our customer charter as a set of standards that sum up what you can expect from us here at Atom Telecom. The pact helps us focus on what we should be doing best – helping you connect better. Whether you’re talking to us about a support issue or chatting to someone from our Sales Team, you’ll be speaking to a real person, with a genuine desire to listen. We’re here to help and are committed to improving our approach in delivering:

Quality in All We Do

  • We live for connecting people and aim to provide the best technical knowledge to do this.
  • We offer our customers a range of intelligent solutions best suited to their needs.
  • We know that your issue is important to you, making it important to us too.

Meaningful Response

  • We know your time is precious, and strive to make the best use of it we can.
  • We aim to cut to the chase when it comes to sorting out your needs.
  • Our customers are all unique, which is why they should expect our undivided attention.

A Positive Voice

  • We like to avoid complicated techno-babble and prefer simple, plain-speaking language.
  • We like to put ourselves in your shoes, to tell you what you need to know.
  • We’re a friendly bunch who feel good about making a difference.

Specialised Support

At Atom Telecom, we strive to lead the market with world class telecommunications solutions. Our Customer Service Representatives are specially trained to offer you support on anything related to our services that is provided to you by us. They’ll also assist with billing questions and anything related to our products and services. Sometimes, they even like to chat about the weather!


Our Commitment

Has always been about our customers and the platforms we develop that fits with them:

  • 01

    Listen

    Listening to our customer needs to help build a sustainable business with them is the core of what motivates us daily.

  • 02

    Design

    Our solution team works closely with our Account Management and customers to define new features and services that our customers wants most

  • 03

    Build

    Our in house development team takes pride in developing these designs in a manner that is easy to use and that makes sense when deployed.

  • 04

    Evolve

    By developing our own platform, along with a structured design process, means that we are able to plan for the evolution of our platforms to meet our customers demands.

Our Partners

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