NUMBER PORTING

We understand, that on one hand you may have built a brand and marketing strategy around your phone number and don't really want to switch numbers, and on the other, you just find @voice to be awesome for your business, and want to use our service.

Worry not! You can port your numbers to @voice. Porting a number just simply means saying "Sayonara!" to your current supplier and "Aloha!" to @voice. And with that, you get all the juicy benefits of being with @voice.

How Does This Work?

Porting a number is not as simple as getting a new one. If you'd like to port a number, all you need to do is follow these simple steps, and we'll take care of all the other complications.

  • Make sure you have an active @voice account.

  • Open a ticket and let us know what number you would like to port.

  • We will confirm the porting cost.

  • If you are happy to move forward, just give us the green light.

  • Sit back and relax. Porting timeframes are different from carrier to carrier. We'll advice you what is the cutover date likely to be.

For more details about porting and the associated cost, you can read our wiki article here.

Does This Cost Anything?

Unfortunately, the answer to that question is "Yes"! I know, we're not too happy with this as well, but unfortunately, this is beyond us.

How much it exactly cost will depend on the type of port and how many numbers you will be porting over. Depending on your carrier and existing connection, the port can either be a Simple port (CAT A) or a Complex one (CAT C) - yes, we hate telco jargon as well. We like to think that CAT A is our neighbours and CAT C is Garfield!

 

Don't worry, we'll let you know exactly how much it cost before doing anything.

You can check our wiki page here, to get more details about porting charges.

Number Porting

frequently asked questions

What is the cost of porting numbers to @voice?


The cost for porting numbers varies. We will inform you of the exact cost after your submission. However, below is some indication on porting charges. For 1300 and 1800 number ports, the standard charge is $44 per port per number. For Geographical Number porting charges, please refer to the below table:




How long do porting usually take?


Simple Ports (Category A) generally takes 4-6 business days to complete. Complex Ports (Category C) generally takes 4-6 weeks to complete depending on complexity. Porting timeframes are only an estimate.




How do i port a number to @voice?


You can port numbers over to @voice by logging in to the @voice portal. Under the 'Phone Number' tab on the left hand menu bar, click on 'Porting Form'. We ask that you complete the form fully. If you have many numbers that you would like to port over, you can attach an excel sheet from there. Once we get your details, we will check the details and numbers and provide you with a quote of how much the porting will cost. Once you green light us by providing the ok on the cost, we will proceed with the porting. Simple porting can take between 2-3 working days and complex porting can take anywhere between 2-3 weeks. We will provide you the time estimates as well. For geographical numbers (landlines), there are generally 2 categories that a port can fall under - Category A or C. Here is a quick brief about the different categories. Category A (Simple) ports are for Simple Telephone Services (i.e. single line PSTN services). The process for these is pretty quick, so ports usually complete within the standard timeframe. The Category C (Complex) porting process requires project management from both the gaining and losing carrier and is typically used to port numbers with complex products attached. Some complex products are: ISDN, Numbers associated in a Line Hunt/Rotary Group, Faxstream services.




What is a "Category A" or "Simple Port"?


Category A (simple) Ports are for Simple Telephone Services (i.e. single line PSTN services). The process for these is automated, so ports usually complete within the standard timeframe. Once loaded into the @voice system, you will receive automated email notifications detailing the progress of the port. Notifications are sent at rejection (including reject reason) or acceptance (including cutover date), and completion (when ready to test). Important Information about Category A or Simple Ports Ports generally take 4-6 business days to complete For a Simple Port to be successful, all complex services on the line must be removed prior to submission of the port. The line must also be active. Simple Port fees are charged per porting attempt at the time of Port Submission. If the Port is rejected and resubmitted, the charge will be reapplied. Common reasons for Simple Port rejections are incorrect information (such as wrong account number) or because of complex service(s) associated with the number. To streamline porting, it is recommended that all complex services are removed from the line and the the port is submitted as a Simple Port. This helps to minimise the time and cost involved. If cancelling features on a service, please wait 2 business days before submitting the port request. For redirections with Telstra, they must be setup on the month to month option. Prepaid redirections have a pending disconnection setup in Telstra's system for the end of the prepaid period. This pending disconnection stops a port request from processing.




What is a "Category C" or "Complex Port"?


The Category C (Complex) Porting process requires project management from both the gaining (@voice) and losing (your current carrier) carrier and is typically used to port numbers with complex products attached. Some complex products are: ISDN, Numbers associated in a Line Hunt/Rotary Group, Faxstream services. Important Information about Complex or Category C Ports:- Category C ports generally take 4-6 weeks to complete depending on complexity. Each site address and end customer requires a separate Cat C port. One port can have more than one account number, although this does not happen very often. Reject charges apply to all numbers, so for example if porting a 100 number block, and all numbers are wrong, the charge will apply for the 100 numbers. For emergency Returns, the fee will be based on the actual size of the return. All associated numbers must be ported even if only 1 number is wanted. The only option around this is to disassociate the number with the current provider before the port is submitted.